E.ON Energie Romania has invested EUR 24 million over the past five year

E.ON Energie Romania prioritizes investments in the digitalization of its services, with approximately 83% of the total €24 million invested over the past five years dedicated to developing and improving IT platforms to ensure that customer interactions with the company are as simple and efficient as possible.   The continuous effort to enhance the functionalities of the eon.ro platform, the E.ON Myline app, and the billing system has been instrumental in increasing the company’s customer portfolio by over 6% between 2020 and 2025. At the same time, 9 out of 10 customers state that they are satisfied with the company’s services and are determined to remain E.ON customers in the medium term.   Claudia Griech, CEO of E.ON Energie Romania: “Digitalization helps us improve the customer experience, providing high-quality and personalized services through technology and automated internal processes that ensure 100% data accuracy – including chat, online appointments, contract signing, and invoice access. This year, we will continue to invest in facilitating customer access to the information and energy solutions they need”.   Currently, over 2.4 million residential customers, representing 68% of this category, have a personal E.ON Myline account. Compared to 2020, the number of digital customers has doubled, demonstrating the growing interest in digital services. Additionally, more than 1.94 million residential customers have opted for electronic billing, accounting for nearly 50% of the total and marking a 1.2-fold increase compared to five years ago.   The reason behind these positive developments lies in the ease and speed that digital services offer customers in managing their electricity/gas contracts, consumption points, energy usage, billing, and payments, as well as access to up-to-date information and personalized energy efficiency solutions.   The company believes that the coming years will bring significant transformations in how users interact with platforms and technologies. Technological advancements will enable the delivery of personalized digital experiences, while human interaction will become much more empathetic and individualized. E.ON aims to be at the forefront of these changes and will continue to invest in bringing the latest technologies to its customers.