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Big Data & AI   The company is in an ongoing process for insourcing and recruiting high-skilled professionals for the digital teams, developing more and more models within the help of Artificial Intelligence (AI). Using Big Data, Vodafone will be able to predict what each of the customer needs and offer it in a proactive, contextualized way. Since 2017, Vodafone Romania increased its processes and capabilities for offering more personalized offers for its clients. Versus last year, out of the total renewals, the company multiplied seven times the personalization process. Earlier this month, Vodafone Romania made a pilot project, where the Big Data & AI team designed an algorithm which is able to make predictions based on existing customers profiling. Using Big Data & AI, the software was able to make the right predictions based on clients’ information and profile.   Expanding into home   This year, two important milestones were achieved: the transaction of UPC and the wholesale agreement with Telekom. This two projects will bring value for the market, along with better offers for clients. The acquisition of UPC is an important milestone and also a great opportunity to deliver better convergence and fixed services to Romanian customers. Moreover, after the finalization (expected in mid-2019) of the merge process, the Romanian market will benefit from better solutions and also from an improvement in terms of competition and infrastructure. In addition, the company has launched Vodafone TV, an important step into the area of video on demand. The application offers a lot of new features, such as download to play, personalized suggestions, catch-up functions. All these customization features offered by Vodafone TV are part of the new trends and future.   Digitalization   Vodafone Romania is a 360 degree company, currently moving from a traditional telecommunications provider, to a fully communications one. Also, the shift involves digital transformation, a process that enables the company to provide digital applications and solutions beyond just connectivity. In terms of progress, the digital sales multiplied by three in the past three months, along with multiply of two for retentions. Vodafone Romania also invested more in digital advertising in order to bring more relevance to customers and to increase efficiency. Company’s digital offers and campaigns, such as Vodafone Shake and Mystery Box, had very good engagement with customers. Recently this year, the company launched an online call agent, available on www.vodafone.ro, to help clients to easier get products. This solution, the first adopted by a telecommunications company in Romania, is just a first step of the transformation of company’s website. Anytime, a client can get in touch through a video-call with one Vodafone agent in order to get the needed info for products, a capability that is reducing time to go to shop and simplifies acquisition processes using a digital tool. All these achievements were possible due to the internal digitalization processes. Vodafone Romania is now becoming a digital company by definition, from the design & functionalities of our headquarters, to how it creates our offers, provides customer service and customer care. This year, Vodafone switched, for some departments, to the Spotify Organizational Model. Thus, the Digital team is working in squads, an organizational model that offers early and predictable delivery of products, ease of changes, better quality of products and better focus on customers. Murielle Lorilloux also mentioned that the company we’ll continue to pursue on the three strategic directions, along with an important sector of growth represented by Internet of Things. This autumn, Vodafone Romania launched the first NarrowBand-IoT with country-wide coverage in South-Eastern Europe prepared to provide its enterprise customers the possibility to develop and implement a wide range of solutions and applications to improve their business processes. Moreover, the recently launched smart supermarket launched together with Mega Image provides our position on the market as partner of choice for companies. This project showcased the way we create better customer experiences with help of IoT solutions. Transportation is one of the largest and fastest growing IOT verticals, both in business and in consumer applications. The portfolio of Vodafone Romania IoT solutions includes also car fleet solutions, both for corporate and consumer customers.   Employment and improving customer support   Vodafone Romania conducted an insourcing process consisting of bringing call center teams within the company. This process aims at delivering best experiences to customer and making real difference to them and to communities. More than 700 people have joined the company’s team this year. The company is expanding teams, creating new jobs adapted to its transformation process. Vodafone Romania is in the middle of a process that will lead to about 1,000 new employees joining company’s teams. 5G is one key topic for next year and a very important enabler for the market. The technology will provide better efficiency, lower latency and will help develop even more and better automotive solutions.

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70 years have passed since the company ButanGas Spa was founded by Prof. Iosif Constantin Dragan in Rome, on December 13, 1948. ButanGas SpA currently is one of the major players on the Italian LPG market, being part of Veroniki Hoding, led by President Daniela Veronica Gusa de Dragan. ButanGas Romania, a company headquartered in Bucharest, owns a wide and well-organized network, including four branches and two plants that cover the entire national territory. The activity of ButanGas Romania relies on the same solid principles and values of the Group it is part of: respecting the environment, paying attention to the customer’s needs and valuing the human resources. ButanGas Romania, which operates on the Romanian market since 1996, opened eight years ago, in Contesti, Dambovita County, the largest plant of its kind in the Southeast Europe, with a storage capacity of 4,050 cubic meters. ButanGas Romania currently has around 200 employees and appears on the market as a dynamic and innovative company, with a turnover that reached EUR 40 million in 2017. The company’s management consists of: Gabriel Stoicescu (General Manager), Mihaela Ionescu (Chief Financial Officer), Mihail Duta (Chief Commercial Officer), Ionut David (Technical Manager). Veroniki Holding, a multinational holding with more than 1,300 employees in 9 European countries, conducts its activity through 32 companies. The Veroniki Holding management consists of: Eng. Christos Christofides (General Manager), Lawyer Alberto Gallazzi (Legal Manager), Mr. Riccardo Gerosa (Chief Financial Officer), Mr. Paolo Pellegrini (LPG Market Development and Internal Control).   Veroniki Holding’s business areas   The main activity of the Group is the LPG distribution, LPG being a safe, economic, ecological and always ready-to-be-used source, being recognized worldwide as one of the most important alternative fuels, which is appreciated by consumers for its versatility. The Group, which is present in Romania and Italy, coordinates its own LPG subsidiaries from Greece (PetroGaz), Germany (Drachen-Propangas), Poland (DragonGaz), Austria (PropanGas) and Serbia (ButanGas International). In Greece, LPG sea transportation is also organized through a fleet of gas shipping vessels, managed by two shipping companies belonging to the Group, Mare Vera and Veronaus. Veroniki Holding is investing in the renewable energy market through the companies Romconstruct Top and Veroniki Energy. This commitment has involved a significant investment of around EUR 40 million, made in Romania to build a wind farm of 25MW near the city of Constanta, on the shore of the Black Sea, while a photovoltaic park of 1 MW was built in the city of Catania, Sicilia, being managed by ButanGas. In order to diversify its activity, Veroniki Holding has strengthened its presence also in the real estate field, where, through the companies Veroniki Real Estate from Romania, Italy and Spain, and other Spanish and Greek companies, it manages prestigious buildings, its exclusive property, renting office spaces and residential buildings located in the most prestigious and central areas of the cities in which it operates. In Romania, the Group also operates in the health field, through the company Veroniki Life International, headquartered in Bucharest, which manages an extremely performing clinic with several specializations, providing a new model of integrative medicine for regaining the health condition and for improving the lives. Lately, Veroniki Holding started to produce r-PET packaging for the food industry, through the company Veroniki Ecogrup, which uses the state-of-the-art technologies and operates in a modern plant of 5,200 sqm., inaugurated in September 2017 in Contesti, near Bucharest. The Group pays a special attention to “Social Responsibility”, acting in various countries in the culture and education fields, through excellence centers such as Dragan University Golden Age and Universitatea Europeana Dragan (Dragan European University – e.n.). The Group is also active in the research and historical dissemination fields through publications and scholarships granted through the “Stefan Gusa” General Foundation. Since it was founded, Veroniki Holding belongs to the same family, which ensures the continuity in management and the maintenance over the time of the same values that underlie our activity. The Group’s mission is to create value through integrity for the benefit of its customers, employees and shareholders, and its goal is to become the most efficient, solid and environmentally-friendly organization in the areas in which it operates.

By Ana Maria Neagu Nordic Food announced at a press conference on Wednesday that it has partnered up with Thai Union in order to distribute the John West canned fish brand in Romania. Thailand-based Thai Union, one of the global leaders in the production of fish and shellfish, is processing 18 percent of the global production of canned tuna, owning 17 plants and 2 research centres. “John West is our choice for the start of the collaboration with Thai Union, and that is because we have found very many things in common with the history and values of John West. John West speaks about tradition, innovation, responsibility,” Nordic Food CEO Ciprian Moldoveanu stated at the press conference. “It is a challenge for us, because the market segment is very crowded, however we trust the quality of John West products and we believe we can develop it, so that Romanians would include it in their food options,” he added. Founded in 1857 in the United Kingdom, John West, one of the largest producers of canned fish in the world, stands out through its permanent care for the taste and quality of its products, using healthy ready-to-eat canned food recipes. Moreover, John West cans are made in line with a commitment to the environment and sustainable fishing. The company is certified ‘Dolphin Safe.’ By introducing the tracking code on the https://www.john-west.co.uk website, anyone can find out the source of the raw materials used. John West is the first to introduce the “no-drain” can on the market, which does not require draining before consumption, the steam-cooked mackerel, grilled sardines and infusions that combine tuna and salmon with various spices (basil, chilli, lemon), in packs with resealable lids. Specialised in innovation, John West has put into practice simple ideas, healthy and delicious ready-to-eat canned food recipes at premium quality and affordable prices. On the basis of this partnership, Nordic Food will distribute nationwide a selection of 35 John West products. Divided into 10 subcategories, they will be introduced gradually, and developed over a period of 3 years, in all the large stores in Romania (supermarkets and hypermarkets), with the first 4 subcategories (no-drain cans, tuna and salmon infusions and Light Lunch snacks) set to be launched on the market by the end of the year. Six more subcategories, including canned mackerel, sardines, shellfish, salmon, tuna pate, anchovy and caviar, will hit the market in 2019. At the end of the three-year period, the company estimates a turnover of RON 20-25 million for this brand, Nordic Food CCO Florin Panfile informs. According to SNA Focus data (Nov. 2015 – Nov. 2017) presented by Florin Panfile, the local canned fish market totals EUR 80 million, on an upward trend. More than 50 percent of the canned fish on the market is tuna, 17 percent sardines, 13 percent herring and 10 percent mackerel. Canned fish in vegetable oil tops the Romanians’ preferences (45 percent), followed by canned fish in tomato juice (20 percent), canned fish in own juice (17 percent) and canned fish in olive oil (14 percent). The overall consumption of fresh/frozen and canned fish in our country totals only 6.7 kilograms per capita per year, only 10 percent of consumers buying canned fish on weekly basis, 30 percent on a monthly basis and 60 percent less frequently than that. Nordic Food was established in 1994 with 100 percent Romanian capital, as Nordic Import-Export. Today, Nordic Food is a sales, marketing and merchandising company with nationwide coverage. Nordic Food’s partners are mainly powerful producers from all over the world. The company’s portfolio currently consists of 2,500 premium food products divided into five categories: fresh products, dry products, fruits & vegetables, frozen products and special ingredients.

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